Services

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Services

We are dedicated to providing a wide range of exceptional services tailored to meet your unique needs.

Whether you're a small business looking to streamline your IT operations, a homeowner seeking home automation solutions, or a company in need of top-tier managed services, we have you covered.Our commitment to excellence, innovative solutions, and a customer-first approach sets us apart. Explore our diverse array of services designed to enhance your daily life, boost your productivity, and ensure peace of mind. Discover how we can make a difference in your world through our comprehensive services.

IT Support

Service Desk

Think of our service desk as a one-stop shop for your IT needs. Acting as the fundamental point of care between your users and our IT professionals, a service desk facilitates all reported incidents, scheduled service requests, and other essential communications regarding your technology through one easily accessible interface.

We understand that a robust IT infrastructure hinges on top-notch care. Binary Shadow customer-centric service desk guarantees meticulous organization, efficient management, and unwavering attention to detail for your entire technology ecosystem, even in the face of challenges. Committed to continual enhancement, our service desk is customized to meet the unique needs of your business, regardless of your industry.

Cloud Governance

Public Cloud Management

Is your business looking to switch to an inexpensive and scalable cloud solution like Azure or AWS? Binary Shadow can manage all the complexities of the public cloud while implementing best practices to keep your cloud network secure and running efficiently. Without the help of a professional, monitoring and managing your cloud environment can lead to additional costs and suboptimal performance.

With a deep knowledge and understanding of public cloud platforms, our team of certified professionals, paired with our partnered support network, allows us to provide the best in Public Cloud Management Services. From additional design support to the implementation and maintenance of cloud networks, we can analyze any cloud environment and devise the best solution for your business.

VoIP

Managed Voice over Internet Protocol

Managed Voice over Internet Protocol (VoIP) Services is a telecommunication system that leverages the scalability, security, and flexibility of the cloud by utilizing industry-leading data center solutions. VoIP technology allows you to receive and host calls over an IP network with advanced user features and lowered communication costs.

Upgrading to a new phone system can be a complicated project, but Binary Shadow experts are here to consult with your team and provide the best possible solutions. Whether you are switching providers or implementing a newer system, making the transition simple and painless is what we do best.

Business Continuity

Backup & Disaster Recovery

Backup & Disaster Recovery (BDR) is a set of applications, rules, and documentation set in place to protect your data. If some or all the systems necessary for an organization’s function cease to work, BDR ensures they will be recovered within a pre-determined amount of time, with only a pre-determined amount of data loss.

1 in 5 companies doesn't have a disaster recovery plan, despite the fact that 40%-60% of small businesses never reopen after a cybersecurity disaster. We at Binary Shadow want your business to be prepared for the worst with the best recovery plan possible. While we hope you never find your business in a crisis, our Backup & Disaster Recovery can give you peace of mind knowing that you have a proper, effective backup plan.

Connectivity

Network Operations Center

The Binary Shadow Network Operations Center (NOC) is here to proactively monitor your systems. We monitor the customer's infrastructure, such as their servers, networks, wireless, computers, websites, phones, and security. It's our job to provide 24/7/365 support to resolve network issues before they become a problem.

We set up monitoring with available documentation regarding our customer's infrastructure. When we get alerts, we roll right into the proper processes. Taking advantage of the 7-hour time difference between our office in Croatia and Chicago, we can work around the clock without any time gaps. A network issue that popped up overnight can be resolved by morning with the help of our global NOC team.

Protection

Managed Detection & Response

According to a recent study, businesses lose $2.9 million to cybercrime every minute. Are you prepared to take that risk? MDR is an end-to-end service. From active threat hunting to real-time incident response, our team shepherds the whole of your organization's threat protection from start to finish.

The hard truth is that firewalls alone are no longer enough to keep your information safe. Simple, one-size-fits-all tools cannot stop the types of attacks we're seeing today. Your data demands exhaustive and sophisticated protection managed by an experienced team of engineers - and nothing less. Binary Shadow is that team. With our MDR you can expect top-of-the-line, people-led cybersecurity without the headaches associated with creating an in-house department from scratch. We take an offensive approach to stopping hackers in their tracks, giving you the time and surety needed to focus on your business.

M365

Microsoft 365 Managed Services

We will manage licenses, ensure account services are maintained and guarantee all entitled security services included with your M365 package are set-up properly. We will manage the addition and removal of licenses, make sure account services are maintained and guarantee all entitled security services that are part of your M365 package are properly set-up for your organization.

Use Microsoft 365 to its fullest potential. Binary Shadow staff offers a deep understanding of the platform's unique capabilities, industry best practices, and the implementations needed for successful integration with your business. Let our team oversee and configure licensing, account services, and security so that your team can focus on more strategic tasks.

M365

Microsoft 365 Migration Services

Transferring your essential data from one platform to the next can be a vital - but daunting - task. However, with our Microsoft 365 Migration Services at the ready, upgrading from your current environment to an advanced cloud-based option doesn't have to feel like taking a leap of faith. Our Microsoft 365 certified technicians and Account Managers are prepared to get your business acclimated to the leading-edge email platform painlessly and effectively.

Be it from G-Suite, Exchange or something totally different our streamlined protocols will eliminate the risk of downtime and data loss during migration without drastically modifying how your team currently works. Our team at Binary Shadow has efficiently migrated dozens of clients from several different email providers to Microsoft 365. Our Microsoft 365 Migration Services experts make it their priority to protect, not just your data, but the integrity of your business's underlying operations throughout your transition to this cloud-based, pioneering email platform.

VMware & HyperV

Virtualization

Virtualization Services are used to upgrade/improve physical servers and install a Hypervisor like VMware or HyperV. This process is done by migrating existing servers/workloads to a new hardware system with the integration of either VMware or HyperV. The choice between the two options depends on the use of physical or virtual machines. When your old hardware is decommissioned, you can focus on your business, without the headaches of hardware maintenance/issues.

Are you dealing with server issues, paying too much for server maintenance, or want to improve your overall server infrastructure? Binary Shadow team has a variety of certifications in Virtualization Technologies, like VMWare and HyperV, and a partnership with the vendors themselves. With a diverse customer base and over 10 years of experience working with customers, our engineers are more than capable of finding the best solutions for your business.

Procurement

Device Onboarding Services

Device Onboarding refers to the process of customizing an operating system (OS) to match the needs of your organization, storing that customized OS, and then copying it to other computers when needed. This copy of the operating system can contain elements like line of business (LOB) applications, device settings, drivers, and more. Manually configuring a new device can take hours of manpower. With New Device Onboarding Services, device configuration becomes an automated process that takes only a fraction of the time.

Device Onboarding Services don't just save time; they also ensure accuracy and standardization among devices. Eliminate human error and get your devices configured properly the first time. Due to its fast, automated nature, Device Onboarding Services are far more cost-effective than paying someone to configure your devices manually. Whether you need help configuring 20 devices or 2,000, our Device Onboarding Services are guaranteed to save you a great deal of time and money. Binary Shadow team of experts is here to help you get your devices configured quickly, affordably and accurately.

Customization

Imaging and Deployment

Setting up a new device can cause costly interruptions for your business. That's why we do all the groundwork for you, so there is one less thing to worry about. Time is saved by delivering equipment that is immediately ready for use. We create a computer image that is custom-tailored to the client's environment and can even have multiple configurations for different departments in the organization.

Instead of taking weeks to get a user set up on a new device, it takes just days from purchase to shipping and deployment. Binary Shadow team spends a considerable amount of time perfecting the deployment process by using the latest software and deployment methods. Because of this, we can offer very quick turnaround times regardless of the number of computers being ordered. Whether it's 1, 5, 50, or 100 computers needed, our streamlined Imaging and Deployment process makes it easy for us to tackle this daunting task with speed and precision.

Surveillance

Dark Web Monitoring

Dark Web Monitoring service acts as a warning signal when information regarding your business is detected anywhere on the dark web. Using a combination of human and artificial intelligence, our platform combs botnets, criminal chatrooms, forums, and other black-market sites 24/7/365 for data connected to keywords or domains linked to your business. When a breach - such as password credentials or other personal information - is discovered, we will alert your team immediately with the next steps to quash the threat where it stands.

If you do any business online, then your information is at risk of exposure on the dark web. Dark Web Monitoring allows you to head off breaches before they occur. While other protective and preventive measures can do much to secure your information, without vigilant auditing of underground avenues, it can be near impossible to ascertain when a leak has transpired. Think of this Binary Shadow service as a fail-safe; once a potential exposure is identified, our leading professionals will guide you through isolating the risk and patching the hole before a breach occurs.

Protection

Endpoint Detection & Response

The latest IBM Data Breach Report revealed that an alarming 83% of organizations experienced more than one data breach during 2022. According to a 2020 survey, 36% of businesses experience more than one serious breach or compromise a year. We combine advanced technologies with our Security Operations Center (SoC) to create our EDR service.

EDR in an integrated solution that proactively manages and monitors protected endpoints 24 hours a day. Binary Shadow security team quickly identifies threats and takes swift action to keep you protected. EDR will give you the peace of mind you deserve and greatly reduces your Cyber risk.

Pen-testing

Vulnerability Scanning

Binary Shadow team run a comprehensive scan to identify any security gaps in order to put together a full remediation plan to address existing and future vulnerabilities. Scanning your network on a regular basis manages compliance requirements, gives a better understanding of your security vulnerabilities and helps implement better security practices. Vulnerability Scanning is essential for businesses to get a full report of their network and devices to reveal any existing security issues.

Binary Shadow uses the best tools in the industry to produce a very high-quality report. Our technical expertise remediates any security holes identified and takes corrective action. After signing up, we deploy a security device on-site to scan your network. Next, we take the results, perform an analysis, and present a report with a remediation plan on the findings. Lastly, we go through the remediation cycle, and after this is complete, we present the client with a Certificate of Network Health to use for compliance purposes.